spice^TM is hiring a Manager, Software Support (Engineering).

What Success Looks Like:

Providing excellent third tier system support, systems maintenance & optimization, and development team support along with providing Human Resources management & leadership.

What You Bring to the Role:

Provide Third Tier Support for all Client Systems

• Oversee EDI integration between Client and vendors.
• Oversee work delegation for in-house custom applications.
• Provide technical leadership for escalated 3rd tier issues that come in through the Help Desk or pre-packaged applications (Merchandising, POS & CRM application systems)
• Provide technical leadership for all backend processes related to the Online Platform (Pricing, Inventory & Products)
• Manage database performance by developing and implementing best practices.
• Investigate and Manage support activity and provide recommendations to mitigate emerging or frequent issues to facilitate the best possible experience to end users.
• Liaise with relevant MIS teams and provide developer support.
• Provide afterhours emergency support.

Systems Maintenance and Optimization

• Develop and implement database and processing alerts to monitor system health, performance, and stability.
• Oversee updates, patches, and fixes to pre-packaged systems.
• Champion and lead best practices within the organization in relation to maintaining development, testing and production systems.

Development Team Support

• Lead the design, testing, and deployment of new applications and enhancements to existing applications.
• Deliver and Implement recommendations to improve and enhance existing systems using Unix Shell Scripting and Oracle PL/SQL
• Review and manage errors in event, job, and application logs to alert the development team of potential emerging or recurring issues.

Human Resources and Leadership

• Participate in the recruitment, development, and retention of the Software Support team.
• Manage project schedules and provide input during planning and meetings.
• Establish training and performance standards for direct reports and ensure consistency.
• Provide ongoing training, coaching, and technical guidance.
• Ensure appropriate training and guidance is provided to new hires on a continuous basis.
• Lead by example and set the tone for performance excellence.

 Location: Toronto

Type of Role: Full Time Employment (Hybrid)

About Spice:

spice™ digitizes supply chains.  Our SaaS applications power Fortune 1000 supply chains by helping them transform into Digital Supply Chains.  We onboard their Trading Partners onto our cloud platform, which enables these enterprises to seamlessly exchange supply chain business data across disparate business applications and manage the perfect order through their network.  Our SaaS solutions include source-to-pay and order-to-cash collaboration with suppliers, dealers and logistics partners.