The Integration Support Engineer acts as a member of the Software Development and Support Team and is responsible for maintaining existing integrations across the SAP and Non-SAP Integration Landscape. He/She works under the supervision of the Dev and Support Manager and in collaboration with the functional analysts of the various SAP modules MM, SD, FICO, EWM and other teams of the IT Department. It also plays critical part in debugging and resolving incidents that may affect operation with the defined priority.

What success looks like:

• Participate in the L1/L2 support of existing integrations and process automations.
• Collaborate with the QA team on test automation.
• Collaborate with business analysts and technical team on planning/running integrations and process automations.
• Participate in software improvement processes.
• Produce and maintain technical documentation.
• Apply and keep the change management methodology.

What you bring to the role:

• Good understanding of network applications protocols such as REST, ODATA, SOAP, SFTP, JDBC, Mail, XI, File, IDoc, RFC
• Good understanding of Unix/Windows scripting
• Knowledge of SAP PI/PO/CPI is an asset.
• Knowledge of SQL and/or HANA/ORACLE is an asset.
• Knowledge of BMC Control-M is an asset.
• Knowledge of ServiceNow is an asset.
• Great analytical skills and rigor in his work.
• Ability to work independently and as part of a team.
• Bilingualism (English and Spanish) is essential, both oral and written.

Type of Role: FTE

Language: Bilingual (Spanish and English) is essential.

Location: Panama; or LATAM (COL, MEX, VEN, ECU)

About Spice:

spice™ digitizes supply chains.  Our SaaS applications power Fortune 1000 supply chains by helping them transform into Digital Supply Chains.  We onboard their Trading Partners onto our cloud platform, which enables these enterprises to seamlessly exchange supply chain business data across disparate business applications and manage the perfect order through their network.  Our SaaS solutions include source-to-pay and order-to-cash collaboration with suppliers, dealers and logistics partners.