Software Support Engineer

The successful candidate will work in a fast-paced environment providing technical support to mission-critical business operations and systems.

This is an excellent opportunity to be part of a highly talented team working in a dynamic environment, where reimagining our digital customer journey is a significant priority for the business. With a full-fledged digital transformation in progress, where the successful candidate will engage with leading-edge strategic initiatives and state-of-the-art enterprise-level applications. As a Software Support Engineer, you will be instrumental in keeping large portfolio of custom built and customized applications running smoothly. 

If you are interested in building a career as a Software Support Engineer, this is an ideal position for you.

Responsibilities:

  • Provide support for our ERP applications and other custom business applications.
  • Provide escalated 3rd tier technical support for issues that come in through the IT Service Desk.
  • Oversee and follow up on open support tickets to ensure closure within agreed SLA.
  • Review errors in event, job and application logs and work with the development team to resolve emerging or recurring issues.
  • Analyze support activity and provide recommendations to mitigate emerging or frequent issues to facilitate the best possible experience to end users.
  • Contribute to and manage troubleshooting and technical knowledge base.
  • Add operational efficiencies by automating data exchange processes with internal teams as well as our trading partners.
  • Analyze complex business problems or data requirements and develop optimal solutions.
  • Translate loosely defined requirements to solutions.
  • Work alongside project teams for successful implementation of initiatives.
  • Work cross-functionally with other teams including but not limited to Data Analytics, eCommerce, Development, Infrastructure, and IT Service Desk to design and develop data and software solutions.
  • Maintain and implement alerts to monitor system health, performance, and stability.
  • Improve and enhance existing systems using Unix Shell Scripting and Oracle PL/SQL.
  • Champion best practices within the organization in relation to development, testing, deployment, and maintenance of applications.
  • Perform after-hours support as required.

The successful candidate will have the following background/experience:

  • A bachelor’s degree in computer science, IT or related field.
  • A minimum of 5 years’ experience in software engineering.
  • Strong skills in SQL commands and PL/SQL.
  • Proficiency in at least one Object-Oriented Programming language such as Java or C#.
  • Thorough understanding of web services – REST, SOAP, XML-RPC.
  • Significant experience with Unix-based systems and shell scripting.
  • Excellent oral and written communication skills with a keen sense of customer service.
  • Excellent team player and strong collaboration skills.
  • Experience in the E-Commerce or Retail industry is an asset.

Apply Here

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