Supporting the Director of Infrastructure and Operations, this individual will be responsible for, implementation, support, and management of the IT Infrastructure. As a vital role in IT Infrastructure and Operations group, the Senior Analyst will be responsible for the day-to-day network operations and maintenance to minimize system downtime and maximize productivity. Lastly, as a member of our core team, the right person for the role will be a leading example of our culture. 

What success looks like:

• Participate in the implementation of IT infrastructure initiatives for the business group.
• Build and manage network and access environments at business sites in collaboration with solutions teams.
• You will provide day-to-day administration, monitoring and support of server, storage, and network environments, as well as after-hours/on-call support to deal with issues as they arise.
• Contribute to and participate in continuous improvement initiatives. 

What you bring to the role:

• Degree in Computer Science, Engineering, Business, or a related field, combined with directly related, extensive experience in production control, server technology, network and desktop services.
• With a focus on IT Infrastructure Analyst, System and Network Administration, the Senior Infrastructure Analyst will also interact with internal stakeholders and external vendors to support the company’s cyber security function.
• Windows 2012-2019 server, workstation, and networking experience in a complex, multi-vendor environment. 
• You have hands-on experience with Windows operating system environments, Citrix and VMware
• Microsoft & Network certification is desired.
• Experience with Ethernet Routing & Switching network, IPsec tunnels & network security. 
• In depth experience managing FortiGate firewalls, Web application firewalls, IDS/IPS environment and including the FortiAnalyser toolset.
• Experience with Aruba Wired and Wireless Networking and associated tools such as Mobility Master, ClearPass, Aruba Central.
• You have experience with ITIL methodology (incident, change and problem management).
• Experience managing third party service providers preferred.
• Strong understanding of IT security concepts and best practices, as used in server and network technologies (IDS/IPS, firewall, antivirus, mail hygiene, endpoint security, data protection, authentication); experience with Identity and Access Management tools.
• You understand the importance of IT to maintaining a 7×24 operating business environment and need to minimize change impacts during regular operating hours. 
• Solid knowledge and strong work experience with the following technologies to provide day-to-day administration of:
  • Microsoft SQL Server
  • Web proxy 
  • VMWare virtualized 7.x
  • VMware NSX
  • Citrix XenApp (6.5, 7.5)
  • Commvault Backup (11.0)
  • Windows Active Directory and GPO policy 
  • Network, Patch & server Management tools (SolarWinds, ManageEngine, PRTG etc. 
  • Network Routing and switching Protocol (spanning tree, OSPF, iBGP & other) 
  • IPSEC, tunnels, data capture, NetFlow, QoS
  • Data Centre facility management such as power, rack, space and cabling
  • Aruba wired and wireless network and management tools including Aruba ClearPass
  • HP 3PAR storage systems with NAS and FC SAN
  • FortiGate. Firewalls, web/ADC, Forti Manager and Forti analyser  
  • Security appliance and all included Security software 
  • Avaya IP office & Avaya Contact Centre Select 
  • Network and System Management solutions
  • Maintaining technical Documentation
  • Experience with DR Environment

Location: Toronto

spice™ is a leading Supply Chain Data Network provider.  Our SaaS applications power Fortune 500 supply chains by helping them transform into Digital Supply Chains.  SPICE integrates Trading Partners on to our cloud platform, which enables them to seamlessly exchange supply chain business data across disparate business applications and deliver the perfect order to their customers.  Our SaaS solutions include Catalog Management, Vendor Drop-Ship,  EDI/B2B Order Management, Trading Partner Onboarding and Supply Chain Analytics. Our reputation as innovators in retail, manufacturing, distribution & logistics technology has quickly propelled us to over 3,500 subscription clients, from mid-market stars to multi-national giants.