Job Summary

We are hiring a full-time, remote Customer Success Analyst at SPICE Technology Group, Inc. In this role, you will be responsible for analyzing data, ensuring customer satisfaction, providing customer support, and maintaining day-to-day communications with clients.

Must have:

• 2-5 years experience in a B2B software/technology environment in a technical support capacity.
• Experience delivering exceptional customer service with a keen focus on achieving high CSAT.
• Driven, self-motivated, enthusiastic, can-do attitude, Team player.
• Ability to engage clients with a view to grow the relationship through light cross sell/up sell.
• Analytical Skills: Ability to analyze data and derive insights.
• Customer Satisfaction and Customer Support: Ensuring customer needs are met and providing effective support.
• Communication: Strong verbal and written communication skills.

Nice to have:

•  Supply Chain business applications experience, understanding the supply chain cycle.
•  EDI troubleshooting experience.
•  Application integration experience.
•  Experience leading customer demos.
•  Experience creating customer walkthrough guides and technical documentation.
•  Networking and/or Connection configuration/troubleshooting experience (or any technical troubleshooting experience).

Hours of Operation:

• 24/7/365 Support team.
• Primary working hours: shifts ranging from 7am-3pm EST to 11am-8pm EST (including breaks).
• Flexibility in working hours is required, including occasional overnight shifts in EST (daytime IST).
• Weekend monitoring/on-call as part of a rotation.

About Spice: 

spice™ digitizes supply chains. Our customers utilize Spice’s Web, EDI & API technology to integrate and automate supply chain processes with their suppliers, dealers, distributors, logistics providers, marketplaces, and other eco-system trade partners. We automate and digitize their multi-enterprise processes for inventory management, warehousing, and transportation while achieving end-to-end item-level visibility for inbound & outbound supply chains. Spice’s SaaS applications integrate with enterprise ERP, WMS & TMS solutions, while providing real time data to planning, forecasting, and analytics systems, enabling our customers to build predictable and resilient supply chains.